General terms of sales
Saint Graal - General terms of sales
After receipt of your reservation, a confirmation will be sent to you by email, and a deposit is required within a week with a minimum of one night per room per stay or 30% deposit for stays over 3 nights.
. Your reservation
will be definite as soon as we have received your deposit. If we do not receive
the deposit within one week, we reserve the right to release the room for other
reservations. The agreement is made BETWEEN Saint Graal and the guest; the
payment of the deposit by any means as a guarantee is deemed to be the
acceptance of the conditions and terms of this agreement.
For groups (as from 2 rooms), different conditions are applicable. In this case, also a deposit of one night of each room is required within a week as mentioned above. The client signing this contract for a specified period shall in no circumstances invoke any right to tenure.
If for any reason it
is necessary to cancel a reservation, the following will apply:
- cancellation more than 30 days prior to arrival ; full refund of the deposit .
- cancellation within 30 and 14 days of arrival: refund of the deposit will only be applicable when a replacement booking of equal value is obtained. If no replacement booking is obtained, the deposit will be considered as lost and retained by Saint Graal•
- cancellation within
14 days of arrival: the total room rate or special package rate will be invoiced
in its entirety, except if Saint Graal has obtained a replacement booking.
- cancellation during your stay: the total room rate or special package rate will be invoiced in its entirety
It is recommended that you take out travel insurance covering medical expenses, personal accident, cancellation and personal property.
4. Arrival and Departure
On the day of arrival, the reserved room is at your disposal as from 16.00 pm. On the day of departure, we request you to leave the room before 11.00 am.
Saint Graal cannot be held responsible for any possible damage, loss, theft or other incident whatever the matter. The use of the swimming pool is at your own risk, the swimming pool is not supervised. Children may not be left around the swimming pool without parental supervision.
Pets are not accepted.
Rates quoted are net prices (including taxes). These prices and conditions of sale are subject to change at any time without notice. Acceptance and compliance with these terms and conditions shall be deemed granted upon payment of installments. - Our special offers are not combined.
8. Lifestyle, use of the premises
Respect of a certain art of living is asked all guests to ensure the tranquility of the place and the comfort of its guests. It is forbidden to smoke in the Saint Graal. The customer agrees to comply with the instructions how to live included in the rooms and the general conditions of sale. The customer agrees to make the rooms in perfect condition at the end of the stay and to declare and pay financially, any potential harm which could be responsible. Children moving within the B & B Holy Grail are the sole responsibility of their parents. The kitchen is not left to the guests. The safety instructions must be observed in facilities for relaxation and wellness (spa, swimming pool, sauna and massage) and any accident due to failure to comply with these will be under the sole guilt of customers. Accommodations Holy Grail reserve the right to seek compensation due to damage caused to equipment due to improper use of customers.